COVID-19 : Adapting to a new normal

We are remaining open for business
in a safe and responsible manner

 

COVID-19 : Adapting to a new normal
We are remaining open for business
in a safe and responsible manner

 

Dear Clients
We live in uncertain times. With COVID-19, various challenges have surfaced which our firm is ready to adapt to and overcome.

WE ARE OPEN FOR BUSINESS
We remain open for business and we are ready to respond to all our clients’ needs.

CHECKS & PRECAUTIONARY MEASURES
I would like to personally assure you that our firm’s COVID-19 Response Team has implemented various safety checks and precautionary measures, as advised by the Government of Singapore. As we follow the developments of this unfortunate situation, these checks and measures will be under constant review and, if necessary, will be updated as and when advised by the authorities. The safety and well-being of our clients and the personnel in our firm have and will always be our top priority.

TWO LAYERS OF SCREENING
There are two layers for temperature screening when visiting our office. The first takes place at all entrances into the building on level 1. The second takes place at our front desk on level 30.

INTERNAL MEASURES
We regularly remind our staff to monitor their health and to immediately seek medical assistance should they feel unwell and / or show symptoms of the virus. Above and beyond the temperature screening taken by the building security on level 1, every member of our firm is subject to temperature screening twice a day. Further, every member of the firm has to declare if they have travelled overseas within the last 14 days. Should there be anyone who has travelled within this period, we ensure that that person works from home for at least 14 days. We have also commissioned our house-keeping team to increase the frequency of cleaning our premises. Further, we have made hand sanitizers and disinfecting wipes available for all members of our firm.

BUSINESS CONTINUNITY PLAN
We have a Business Continuity Plan. A plan which we regularly update and improve to prepare ourselves for various scenarios. We have split-up our entire firm into several teams. Some teams work from home, while those working in office have been positioned to work some distance away from each other. We have, over the years, invested in technology and IT infrastructure to aid us in delivering our services efficiently. In short, our Business Continuity Plan is robust and enables us to ensure that we maintain the highest quality of service to our clients.

BUSINESS CONTINUNITY PLAN
We have a Business Continuity Plan. A plan which we regularly update and improve to prepare ourselves for various scenarios. We have split-up our entire firm into several teams. Some teams work from home, while those working in office have been positioned to work some distance away from each other. We have, over the years, invested in technology and IT infrastructure to aid us in delivering our services efficiently. In short, our Business Continuity Plan is robust and enables us to ensure that we maintain the highest quality of service to our clients.

OPTIONS FOR CLIENTS
With all these measures in place, our clients have the option of either personally visiting us at our office for consultations and meetings or choosing to communicate with us via telephone, teleconferencing, video call, e-mail or texting. Should our clients decide to visit us, they will be subject to a series of questions to ascertain whether there might be any risk infection.

SOME POSITIVE NEWS FROM CHINA
We realise that this is a serious and unprecedented issue of global proportions. The firm has clients and friends, not just in Singapore, but around the world. We are deeply concerned for their safety and well-being. And while the situation in Europe and The United States is continuing to evolve, one ray of hope is the stabilising situation in China, which has started to re-open their factories and businesses.

ADAPTING TO A NEW NORMAL
Amidst the travel restrictions, quarantines orders and lock-downs (which are necessary and must be taken seriously) there seems to be a determination among people everywhere to adapt to this new normal and to find new ways, with limited person to person contact, to continue going about their daily business. Our firm is also making every effort to do just that.

HOW CAN WE SERVE YOU?
If you have any concerns or questions that we may be able to assist with, please do contact me or any of the firm’s lawyers or members.

Sincerely

Tito Isaac
Managing Partner
Tito Isaac & Co LLP
27 March 2020

COVID-19: Internal Measures

Dear Clients, Friends & Fellow Practitioners,

In this time of uncertainty, the COVID-19 situation changes on a daily basis. As a firm we have implemented a hybrid system of: team rotation, office segregation and remote operation. These safety measures are calculated to ensure uninterrupted service to you whilst maintaining a safe working environment for you and our teams. The measures that we have continually taken to ensure your and our staff’s safety and well-being are:

  • Travel declaration forms for both our clients and our staff;
  • Temperature checks on visitors;
  • Twice-a-day temperature checks for our staff
  • Daily rigorous cleaning of our premises and common areas;
  • Implementing work from home for our lawyers and staff individually and in teams;
  • Moving our meetings and court attendances online;
  • Ensuring that our staff has continuous access to documents in the office; and
  • Limiting the staff in our office with the requisite social distancing.

Besides the measures set out above, we have been advising members of our firm to monitor their health regularly and seek immediate medical aid should they feel unwell.

We seek your cooperation should we have to make changes to our schedules in accordance with any changes due to COVID-19.

We thank you for your continuous support in these times and by implementing our very own Business Continuity Plan, we wish to bring you a sense of ease and confidence as we continue providing you with the same level of service in spite of the challenges faced by COVID-19.

Should you have any queries, please do contact any of our firm’s members.

Thank you.

Extended Circuit Breaker Measures

Dear Clients and Friends of TIC,

As you may know, in the fight against the COVID-19 pandemic, the Government of Singapore has extended the circuit-breaker measures to the 1st of June 2020. During this time, we are not allowed to operate from our physical premises located at Level 30, 1 North Bridge Road, Singapore 179094 unless we obtain an exemption from the Government allowing the continuation of essential services. We are grateful to share that we have obtained this exemption for our Conveyancing Department to operate from our physical premises.

Although the rest of our departments will not operate from our physical premises, we remain contactable, digitally connected and remotely operational. Our lawyers and staff are connected to our firm’s online resource and servers which allow us to overcome this global disruption. As such, to us in TIC, it’s business as usual and we will continue to take care of your interests.

In summary, our physical premises will fully re-open on Tuesday, the 2nd of June 2020. Should you have any queries on the above or should you need any assistance please feel free to contact us at (+65) 6533 0288 or e-mail us at [email protected]

Thank you and stay safe!

Yours faithfully,
Tito Isaac & Co LLP

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LLP Reg. No. T07LL1728C  |  GST Reg. No. M9-0359250-C

We are a Limited Liability Law Partnership registered in Singapore under the Limited Liability Partnerships Act (Chapter 153A).